what are you looking for?

frequently asked questions

general Q's

due to the adult nature of our shop, you must be 18+ to shop with us. sorry bbs, cum back when you are a more elder queer.

well that's the worst, we are sorry to hear that. there are few things we can do to help, most toys have warranties depending on their brand. If you need help finding the warranty on your product please send us an email via our contact page.

Unfortunately we cannot personally replace damaged toys, but if they are broken upon arrival we will do anything in our power to help. for more info please view our return policy.

Once an order has been submitted it cannot be modified. If the product has not been damaged or isn't faulty we cannot accept it as a return or give you a refund.

shipping Q's

Please double check that you've entered the correct shipping address. Once the order has been submitted the shipping address cannot be changed.

Route is a third party service that we work with to offer you package protection. If you purchased package protection through Route you are covered for lost, stolen or damaged packages/products. If you have an issue with your order you must make a claim within 5 days of items marked as delivered.Click here to make a claim for a lost or stolen item.

Route package protection does not apply if you change your mind about your order/product, don't like your product, order the wrong size or enter the wrong shipping address.

Click here for full protection policy. 

Yes! Everything we ship comes in either a plain brown box or a plain white shipping baggy. We respect your privacy.

shipping to a location within the USA is usually around $7. We offer free shipping within the USA with any purchase over $99. International shipping prices vary and will be calculated at the checkout.

Generally, 2-7 days, unless stated otherwise for specific products/manufacturers. Please reach out if you have not received your shipment after a week, there may have been a delay in shipments or your package may have been stolen.

If you believe your package was stolen, please report it and file a claim to Route (if purchased) and the shipping provider (USPS/UPS/FEDEX) within 5 business days of it being marked as delivered.

Click here to file a claim with Route here

Unfortunately we cannot be responsible for stolen or lost packages, but we can assist in providing information for claims etc.

payment Q's

We accept all major credit cards, apple pay, venmo, paypal, and afterpay.

It's a 5 cent fee to offset the carbon impact of shipping! Please learn more about our forest on ecologi.

We do sell replacement chargers of select brands, which can be found here. Otherwise please contact the manufacturer and they will gladly help you -- if you don't know the brand of your toy, please send us an email and we will assist you.

still have a q?

please reach out and we will gladly assist you! just a heads up, we are a small team (of real people) and it may take a little time to get back to you. we appreciate your patience and understanding <3